Challenge
SCIEX had an immature CPQ implementation isolated from enterprise systems and a Field Service setup that was not meeting the needs of the business. Sales, service, field operations, and IT needed a more connected architecture with cleaner data flow, better process alignment, and stronger support for renewals, amendments, product configuration, and pipeline forecasting.
What AgilitySharp Built
The engagement redesigned and stabilized the Revenue Cloud and Field Service architecture while driving business process reengineering sessions to reshape workflows from the ground up. The final solution connected Sales, Service, Field Service, and Experience Cloud with Oracle ERP, product and inventory masters, and support for subscription and non-subscription products.
Impact
Quote processing time dropped significantly, contract renewal conversion improved, and fewer deals were lost to process friction. The transformation helped unify Sales, Service, and IT around a single 360-degree view of the customer, from configuration through installation.
Why It Matters
This is the architecture discipline AgilitySharp brings to production-grade intelligence systems: connected enterprise environments where data, process, integration, and decision logic work together.
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